{"id":58115,"date":"2022-04-05T01:34:18","date_gmt":"2022-04-04T23:34:18","guid":{"rendered":"https:\/\/tissi.de\/faq\/"},"modified":"2026-06-25T04:47:25","modified_gmt":"2026-06-25T02:47:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/tissi.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text css=”.vc_custom_1776106775253{border-bottom-width: 1px !important;padding-bottom: 15px !important;border-bottom-style: solid !important;border-color: #535862 !important;}”]<\/p>\n

FAQ<\/h1>\n

[\/vc_column_text][vc_column_text css=””]Whether you have questions about cleaning the stair chair<\/a>, assembling the “HAJO” crib and travel cot<\/a>, or using our “FELIX” learning tower<\/a>, we\u2019re always here to provide you with the best possible assistance.
\nIf you can\u2019t find what you\u2019re looking for in our FAQ, we\u2019d love to hear from<\/a> you![\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom{margin: 0 0 50px 0 0 0;}”][vc_column width=”1\/2″][vc_column_text css=”.vc_custom_1776106802765{border-bottom-width: 1px !important;padding-bottom: 15px !important;border-bottom-style: solid !important;border-color: #535862 !important;}”]<\/p>\n

Your Questions – Our Answers<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_tta_accordion style=”modern” gap=”10″ c_icon=”chevron” active_section=”1″][vc_tta_section title=”How do I clean my tiSsi furniture?” tab_id=”1776106934787-1906cc1a-5c40″][vc_column_text css=””]To ensure you can enjoy our products for as long as possible, it’s best to simply clean your tiSsi furniture with a damp cloth. However, please do not use a microfiber cloth! <\/p>\n

If the stains are a bit tougher, feel free to use a mild detergent.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are all the seat cushions on the high chair water-repellent, and how do I wash them?” tab_id=”1776106934797-2569261e-00fe”][vc_column_text css=””]All cushions are water-repellent\u2014not waterproof. Of course, they are perfectly capable of withstanding everyday wear and tear from eating and drinking.
\nIn the event of major stains, the covers (without the filling) can be easily washed in the washing machine at 30 degrees.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is the learning tower wobbling?” tab_id=”1776107087888-bfe14137-5431″][vc_column_text css=””]If the learning tower wobbles after assembly, it’s usually just a minor issue. Please remove the anti-tip device (Part 6) and reinstall it immediately. <\/p>\n

Next, please loosen all screws by 2 turns. Once all screws are loose, please apply pressure to both side panels from above while a second person tightens all the screws back in place. <\/p>\n

You have now adjusted the study tower to suit your room conditions and floor surface. The study tower should no longer wobble.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Folding bed assembled incorrectly\u2014is the folding mechanism jammed?” tab_id=”1776107136512-b4924930-c7dc”][vc_column_text css=””]<\/p>\n

\"Overhead<\/p>\n

If the hinge mechanism bulges outward at the marked spot, the door is installed upside down.<\/p>\n

Please remove the marked strip, rotate it 180 degrees, and reinstall it.<\/p>\n

The hinge mechanism should then work properly.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Up to about what age can my child use the tiSsi high chair?” tab_id=”1776107274896-b603f72b-4bdc”][vc_column_text css=””]Our high chair grows with your child! By purchasing the newborn insert, you can use the chair right from birth. <\/p>\n

Thanks to simple adjustments that you can make yourself, the chair can be used well into adulthood (up to 85 kg).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I have several tiSsi items that are the same color but look different. Is that possible? ” tab_id=”1776111011202-e8e71a3c-6ff6″][vc_column_text css=””]Wood is a natural product. As a result, individual items may vary slightly in color.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Where can I find the serial number for my item?” tab_id=”1776111065754-f948a4ef-5736″][vc_column_text css=””]All of our furniture is marked with a unique silver serial number label, which you should provide if you have any questions or wish to file a complaint.<\/p>\n

On a high chair, for example, this is located on the base. If you can’t find your specific label, please feel free to contact us directly.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the maximum recommended weight for tiSsi furniture?” tab_id=”1776111121992-3054b28d-f07e”][vc_column_text css=””]Our maximum recommended weights are as follows:<\/p>\n

Playpen up to 25 kg
\nActivity center up to 250 kg
\nCrib 25 kg
\nCo-sleeper 20 kg
\nHigh chair 85 kg[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does the trundle bed fit under a box spring bed?” tab_id=”1776111170952-523f4976-107e”][vc_column_text css=””]We offer two different models:<\/p>\n

Our \u201cMAXI\u201d model is suitable for standard beds and box-spring beds with a sleeping surface height of 56\u201373 cm.<\/p>\n

Our \u201cSophie\u201d model can be used for beds with a sleeping surface height of 39\u201361 cm.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I'd like to write a blog post for you. Who should I contact? ” tab_id=”1776111215685-1fe9e9a2-fb4b”][vc_column_text css=””]We’re so glad to hear that! With our blog, we want to support new and experienced parents, grandparents, and anyone who loves kids\u2026 in their everyday lives, and we’d be thrilled if you’d like to contribute. <\/p>\n

Please feel free to contact info@tissi.de<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I have some praise or criticism\u2014how can I share it with you?” tab_id=”1776111272768-a0018dc4-9504″][vc_column_text css=””]We’re always open to praise\u2014but of course, we welcome criticism as well. That’s the only way we can keep getting better! ?<\/p>\n

Feel free to contact us directly at info@tissi.de<\/a>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text css=”.vc_custom_1776106775253{border-bottom-width: 1px !important;padding-bottom: 15px !important;border-bottom-style: solid !important;border-color: #535862 !important;}”] FAQ [\/vc_column_text][vc_column_text css=””]Whether you have questions about cleaning the stair chair, assembling the “HAJO” crib and travel cot, or using our “FELIX” learning tower, we\u2019re always here to provide you with the best possible assistance. If you can\u2019t find what you\u2019re looking for in our […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-58115","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\ntiSsi\u00ae Children's Furniture - We have the answer to your question<\/title>\n<meta name=\"description\" content=\"Whether you have questions about cleaning, assembly, the ideal age for children, or how our products can be combined, we have an answer for almost everything.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tissi.de\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"tiSsi\u00ae Children's Furniture - We have the answer to your question\" \/>\n<meta property=\"og:description\" content=\"Whether you have questions about cleaning, assembly, the ideal age for children, or how our products can be combined, we have an answer for almost everything.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tissi.de\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"tiSsi\u00ae\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/de-de.facebook.com\/tiSsikids\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-25T02:47:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tissi.de\/wp-content\/uploads\/2022\/04\/falsch-montage.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"535\" \/>\n\t<meta property=\"og:image:height\" content=\"401\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/tissi.de\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/tissi.de\\\/en\\\/faq\\\/\",\"name\":\"tiSsi\u00ae Children's Furniture - We have the answer to your question\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/tissi.de\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/tissi.de\\\/en\\\/faq\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/tissi.de\\\/en\\\/faq\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/tissi.de\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/falsch-montage.jpg\",\"datePublished\":\"2022-04-04T23:34:18+00:00\",\"dateModified\":\"2026-06-25T02:47:25+00:00\",\"description\":\"Whether you have questions about cleaning, assembly, the ideal age for children, or how our products can be combined, we have an answer for almost everything.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/tissi.de\\\/en\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/tissi.de\\\/en\\\/faq\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/tissi.de\\\/en\\\/faq\\\/#primaryimage\",\"url\":\"https:\\\/\\\/tissi.de\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/falsch-montage.jpg\",\"contentUrl\":\"https:\\\/\\\/tissi.de\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/falsch-montage.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/tissi.de\\\/en\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/tissi.de\\\/en\\\/home\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/tissi.de\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/tissi.de\\\/en\\\/\",\"name\":\"tiSsi\u00ae\",\"description\":\"Familie beginnt mit uns! 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