{"id":58205,"date":"2026-05-19T13:50:01","date_gmt":"2026-05-19T11:50:01","guid":{"rendered":"https:\/\/tissi.de\/warranty\/"},"modified":"2026-09-02T05:11:56","modified_gmt":"2026-09-02T03:11:56","slug":"warranty","status":"publish","type":"page","link":"https:\/\/tissi.de\/en\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

Warranty Statement \/ Warranty Declaration<\/h1>\n

[\/vc_column_text][vc_separator color=”custom” css=””][vc_column_text css=””]<\/p>\n

Warranty Statement<\/h2>\n

[\/vc_column_text][vc_column_text css=””]<\/p>\n

Dear Customer,<\/p>\n

Dear Customer,<\/p>\n

 <\/p>\n

M.J. Oster GmbH<\/strong> provides a voluntary warranty for all tiSsi\u00ae brand wooden products<\/p>\n

10-year<\/strong> manufacturer’s warranty from the date of purchase. For textile products, the warranty period is 1<\/strong> <\/p>\n

Years<\/strong> from the date of purchase.<\/p>\n

 <\/p>\n

This warranty is valid only within the European Union and Switzerland.<\/p>\n

 <\/p>\n

The warranty covers defects in materials and workmanship when the product is used as intended.<\/p>\n

Product. The following, in particular, are excluded from the warranty: damage caused by improper <\/p>\n

Use, normal wear and tear, damage caused by improper installation, damage caused by<\/p>\n

external influences, modifications, or repairs performed by unauthorized persons. If <\/p>\n

If a defect occurs during the warranty period, you can return the product through your retailer or directly<\/p>\n

file a complaint with us. Our service department will inspect the product and decide, at its sole discretion, whether <\/p>\n

a repair, replacement, or substitute shipment will be provided.<\/p>\n

 <\/p>\n

If a repair would be disproportionate or cannot be performed within a reasonable time<\/p>\n

If a product is unavailable, we reserve the right to provide an equivalent replacement product.<\/p>\n

 <\/p>\n

Please send the product, securely packaged for shipping, along with: a copy of the proof of purchase,<\/p>\n

a description of the defect, clear photos of the damage, and a photo of the<\/p>\n

Nameplate with serial number to the following address:<\/p>\n

 <\/p>\n

M.J. Oster GmbH c\/o tiSsi\u00ae Children’s Furniture<\/strong><\/p>\n

Industrial Park 1<\/p>\n

56820 Briedern<\/p>\n

 <\/p>\n

The customer is responsible for the cost of shipping the item to us. In the event of a valid warranty claim <\/p>\n

We will cover the cost of returning the repaired or replaced product.<\/p>\n

 <\/p>\n

Important Note Regarding the Serial Number<\/strong><\/p>\n

The warranty applies only to products with a present and legible nameplate or serial number.<\/p>\n

If the nameplate or serial number is removed, altered, or illegible<\/strong><\/p>\n

the warranty claim will be void.<\/strong><\/p>\n

 <\/p>\n

Legal Rights<\/strong><\/p>\n

Your statutory rights regarding material defects against the seller remain unaffected by this warranty<\/p>\n

remain unaffected. These rights exist independently of the manufacturer’s warranty and apply free of charge <\/p>\n

in accordance with the applicable legal provisions.<\/p>\n

[\/vc_column_text][vc_separator css=””][vc_column_text css=””]<\/p>\n

Warranty Declaration<\/h2>\n

[\/vc_column_text][vc_column_text css=””]<\/p>\n

Dear Customer,<\/p>\n

 <\/p>\n

M.J. Oster GmbH<\/strong> provides a voluntary manufacturer’s warranty valid for 10 years<\/strong> from the date of purchase<\/p>\n

for all wooden products of the tiSsi\u00ae brand. For textile products, the warranty period is 1 year<\/strong> from <\/p>\n

the date of purchase.<\/p>\n

 <\/p>\n

This warranty applies exclusively within the European Union and Switzerland.<\/p>\n

 <\/p>\n

The warranty covers defects in materials and workmanship under normal and intended use of the<\/p>\n

product. The warranty does not cover: damage caused by improper use, normal wear and tear, <\/p>\n

damage caused by improper assembly, damage caused by external factors, modifications, or<\/p>\n

repairs performed by unauthorized persons. If a defect occurs during the warranty period, you may <\/p>\n

Return the product to your retailer or directly to us. Our service department will inspect the product <\/p>\n

and decide, at its sole discretion, whether the product will be repaired, replaced, or exchanged.<\/p>\n

If a repair is disproportionate or cannot be completed within a reasonable period of time, we reserve the right to<\/p>\n

the right to provide an equivalent replacement product.<\/p>\n

 <\/p>\n

Please send the securely packaged product along with: a copy of the proof of purchase, a<\/p>\n

a description of the defect, clear photos of the damage, and a photo of the nameplate, including<\/p>\n

the serial number to the following address:<\/p>\n

 <\/p>\n

M.J. Oster GmbH c\/o tiSsi\u00ae Children’s Furniture<\/strong><\/p>\n

Industrial Park 1<\/p>\n

56820 Briedern<\/p>\n

Germany<\/p>\n

 <\/p>\n

The customer is responsible for shipping costs to us. In the event of a valid warranty claim, we will cover <\/p>\n

the return shipping costs for the repaired or replacement product.<\/p>\n

 <\/p>\n

Important Notice Regarding the Serial Number<\/strong><\/p>\n

The warranty is valid only for products with an existing and legible type plate or serial number. If the<\/strong><\/p>\n

If the type plate or serial number has been removed, altered, or made illegible, the warranty claim<\/strong><\/p>\n

becomes void.<\/strong><\/p>\n

 <\/p>\n

Statutory Rights<\/strong><\/p>\n

Your statutory consumer rights against the seller remain unaffected by this warranty. These rights <\/p>\n

apply independently of the manufacturer’s warranty and free of charge in accordance with<\/p>\n

applicable law.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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