Dear Customer,
M.J. Oster GmbH provides a voluntary warranty for all tiSsi® brand wooden products
10-year manufacturer’s warranty from the date of purchase. For textile products, the warranty period is 1
Years from the date of purchase.
This warranty is valid only within the European Union and Switzerland.
The warranty covers defects in materials and workmanship when the product is used as intended.
Product. The following, in particular, are excluded from the warranty: damage caused by improper
Use, normal wear and tear, damage caused by improper installation, damage caused by
external influences, modifications, or repairs performed by unauthorized persons. If
If a defect occurs during the warranty period, you can return the product through your retailer or directly
file a complaint with us. Our service department will inspect the product and decide, at its sole discretion, whether
a repair, replacement, or substitute shipment will be provided.
If a repair would be disproportionate or cannot be performed within a reasonable time
If a product is unavailable, we reserve the right to provide an equivalent replacement product.
Please send the product, securely packaged for shipping, along with: a copy of the proof of purchase,
a description of the defect, clear photos of the damage, and a photo of the
Nameplate with serial number to the following address:
M.J. Oster GmbH c/o tiSsi® Children’s Furniture
Industrial Park 1
56820 Briedern
The customer is responsible for the cost of shipping the item to us. In the event of a valid warranty claim
We will cover the cost of returning the repaired or replaced product.
Important Note Regarding the Serial Number
The warranty applies only to products with a present and legible nameplate or serial number.
If the nameplate or serial number is removed, altered, or illegible
the warranty claim will be void.
Legal Rights
Your statutory rights regarding material defects against the seller remain unaffected by this warranty
remain unaffected. These rights exist independently of the manufacturer’s warranty and apply free of charge
in accordance with the applicable legal provisions.
M.J. Oster GmbH provides a voluntary manufacturer’s warranty valid for 10 years from the date of purchase
for all wooden products of the tiSsi® brand. For textile products, the warranty period is 1 year from
the date of purchase.
This warranty applies exclusively within the European Union and Switzerland.
The warranty covers defects in materials and workmanship under normal and intended use of the
product. The warranty does not cover: damage caused by improper use, normal wear and tear,
damage caused by improper assembly, damage caused by external factors, modifications, or
repairs performed by unauthorized persons. If a defect occurs during the warranty period, you may
Return the product to your retailer or directly to us. Our service department will inspect the product
and decide, at its sole discretion, whether the product will be repaired, replaced, or exchanged.
If a repair is disproportionate or cannot be completed within a reasonable period of time, we reserve the right to
the right to provide an equivalent replacement product.
Please send the securely packaged product along with: a copy of the proof of purchase, a
a description of the defect, clear photos of the damage, and a photo of the nameplate, including
the serial number to the following address:
Germany
The customer is responsible for shipping costs to us. In the event of a valid warranty claim, we will cover
the return shipping costs for the repaired or replacement product.
Important Notice Regarding the Serial Number
The warranty is valid only for products with an existing and legible type plate or serial number. If the
If the type plate or serial number has been removed, altered, or made illegible, the warranty claim
becomes void.
Statutory Rights
Your statutory consumer rights against the seller remain unaffected by this warranty. These rights
apply independently of the manufacturer’s warranty and free of charge in accordance with
applicable law.
Individual cookie settings Individual cookie settings
Essential cookies enable basic functions and are necessary for the proper functioning of the website.
These cookies are part of anonymous website usage analysis services. We employ them so that we can better understand how you use our website.
Cookies like this are used by third parties to display personalized advertisements. They do this by tracking visitors across websites.
Any content from both video and social media platforms is blocked by default. If you accept cookies from external media, you give consent to use at least social media platforms. We may still require explicit consent for any external video or service interaction such as Google Maps.
We use cookies and scripts on our website. Some of them are essential, while others help us to improve this website and your user experience with it. You have the option to withdraw your consent at any time via the privacy policy.
