Right of withdrawal
If you are a consumer, you have a statutory right of withdrawal, so that you can revoke your contractual declaration in accordance with the following instructions:
Cancellation policy if the ordered goods can be sent by parcel post and are delivered or accepted in one delivery
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise the right to cancel, you must inform us (M.J. Oster GmbH, Calmonstraße 8, 56814 Bremm, Deutschland, E-Mail: info@tissi.de, Tel.: 02675911440) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return the goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract to us return or hand over the goods. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Note
If possible, the goods should be returned in the original packaging with all accessories and packaging components. If necessary, please use protective outer packaging if the original packaging is no longer available in order to ensure adequate protection against any transport damage. Damage and soiling of the item to be returned should be avoided. We would like to point out that the right of withdrawal and its consequences are of course independent of the observance of this notice, it merely serves to facilitate the processing of the return.
Cancellation policy if the ordered goods cannot be sent by parcel post and are delivered or accepted in a single delivery
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise the right to cancel, you must inform us (M.J. Oster GmbH, Calmonstraße 8, 56814 Bremm, Deutschland, E-Mail: info@tissi.de, Tel.: 02675911440) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return the goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract to us return or hand over the goods. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of around EUR 250.00. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Note
If possible, the goods should be returned in the original packaging with all accessories and packaging components. If necessary, please use protective outer packaging if the original packaging is no longer available in order to ensure adequate protection against any transport damage. Damage and soiling of the item to be returned should be avoided. We would like to point out that the right of withdrawal and its consequences are of course independent of the observance of this notice, it merely serves to facilitate the processing of the return.
Cancellation policy, for several ordered parcel-shipable goods of a uniform order, which are delivered or accepted separately
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise the right to cancel, you must inform us (M.J. Oster GmbH, Calmonstraße 8, 56814 Bremm, Deutschland, E-Mail: info@tissi.de, Tel.: 02675911440) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return the goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract to us return or hand over the goods. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Note
If possible, the goods should be returned in the original packaging with all accessories and packaging components. If necessary, please use protective outer packaging if the original packaging is no longer available in order to ensure adequate protection against any transport damage. Damage and soiling of the item to be returned should be avoided. We would like to point out that the right of withdrawal and its consequences are of course independent of the observance of this notice, it merely serves to facilitate the processing of the return.
Cancellation policy, for several ordered non-parcel goods of a uniform order, which are delivered or accepted separately
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise the right to cancel, you must inform us (M.J. Oster GmbH, Calmonstraße 8, 56814 Bremm, Deutschland, E-Mail: info@tissi.de, Tel.: 02675911440) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return the goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract to us return or hand over the goods. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of around EUR 250.00. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Note
If possible, the goods should be returned in the original packaging with all accessories and packaging components. If necessary, please use protective outer packaging if the original packaging is no longer available in order to ensure adequate protection against any transport damage. Damage and soiling of the item to be returned should be avoided. We would like to point out that the right of withdrawal and its consequences are of course independent of the observance of this notice, it merely serves to facilitate the processing of the return.
Cancellation policy for goods that are delivered or accepted as a package in several partial shipments or pieces
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last item.
To exercise the right to cancel, you must inform us (M.J. Oster GmbH, Calmonstraße 8, 56814 Bremm, Deutschland, E-Mail: info@tissi.de, Tel.: 02675911440) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return the goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract to us return or hand over the goods. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Note
If possible, the goods should be returned in the original packaging with all accessories and packaging components. If necessary, please use protective outer packaging if the original packaging is no longer available in order to ensure adequate protection against any transport damage. Damage and soiling of the item to be returned should be avoided. We would like to point out that the right of withdrawal and its consequences are of course independent of the observance of this notice, it merely serves to facilitate the processing of the return.
Cancellation policy for goods that cannot be sent by parcel post and are delivered or accepted in several partial shipments or pieces
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last item.
To exercise the right to cancel, you must inform us (M.J. Oster GmbH, Calmonstraße 8, 56814 Bremm, Deutschland, E-Mail: info@tissi.de, Tel.: 02675911440) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return the goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract to us return or hand over the goods. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of around EUR 250.00. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Note
If possible, the goods should be returned in the original packaging with all accessories and packaging components. If necessary, please use protective outer packaging if the original packaging is no longer available in order to ensure adequate protection against any transport damage. Damage and soiling of the item to be returned should be avoided. We would like to point out that the right of withdrawal and its consequences are of course independent of the observance of this notice, it merely serves to facilitate the processing of the return.
Cancellation policy, for regular deliveries / acceptance of goods that cannot be sent by parcel post over a specified period of time
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the first goods.
To exercise the right to cancel, you must inform us (M.J. Oster GmbH, Calmonstraße 8, 56814 Bremm, Deutschland, E-Mail: info@tissi.de, Tel.: 02675911440) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return the goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract to us return or hand over the goods. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of around EUR 250.00. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Note
If possible, the goods should be returned in the original packaging with all accessories and packaging components. If necessary, please use protective outer packaging if the original packaging is no longer available in order to ensure adequate protection against any transport damage. Damage and soiling of the item to be returned should be avoided. We would like to point out that the right of withdrawal and its consequences are of course independent of the observance of this notice, it merely serves to facilitate the processing of the return.
Sample withdrawal form
You can download the sample withdrawal form as a PDF on our website.
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